Customer Success Story - BQ Services (ServicePro)
BQ Services Pte Ltd is a trusted name in Singapore’s appliance service and repair sector. Their operations span appointment scheduling, on-site servicing, spare parts management, and warranty tracking. As a compliance-heavy and customer-focused business, they needed more than just software — they needed a digital foundation that could scale with them and a partner who understood their operational realities.
The Challenge: Scaling with Efficiency and Traceability
As BQ Services expanded, so did the complexity of their workflows. Their biggest hurdles included:
- Job Sheet Tracking: Maintaining visibility from booking to invoicing.
- Appointment Management: Real-time monitoring of technician assignments across Singapore.
- Repair Details: Tracking spare parts usage and identifying replacement trends.
- Loan Equipment Tracking: Managing temporary equipment provided to customers.
- Warranty Tracking: Monitoring extended warranties sold through retail partners.
The challenge was clear: they needed a scalable ERP system that brought efficiency, transparency, and control to every part of their operations.
The Solution: Odoo ERP, Tailored by NMT
Partnering with Neu Media Technology (NMT), BQ Services deployed a full-suite Odoo ERP system customized to their business needs. Our consultants worked closely with their team to map workflows, address regulatory requirements, and design a system that fit their day-to-day operations.
Key initiatives included:
- Jobsheet Automation: Linking appointments, inventory movement, and financial reconciliation.
- Technician Scheduling: Real-time assignment and tracking of field technicians.
- Repair Trend Analysis: Data-driven insights into spare parts usage and replacement cycles.
- Loan & Warranty Management: Custom modules to monitor loan equipment and extended warranties.
Empowering People, Not Just Systems
Technology alone doesn’t drive change — people do. To ensure adoption, we rolled out:
- Hands-on, scenario-based training aligned to real workflows.
- Guidance for edge cases and exception handling.
Change management support to build confidence and reduce disruption
The Results: Control, Clarity, and Growth
With their new ERP foundation, BQ Services achieved:
- Operational Transparency across scheduling, jobsheets, and inventory.
- Efficiency Gains through streamlined service workflows.
- Data-Driven Insights with instant warranty partner reports and repair analytics.
- Scalability with a platform that grows as their business expands.
“With NMT, we didn’t just get software — we gained a strategic partner who understood our industry, our constraints, and our growth ambitions.”
Looking Ahead
Today, BQ Services runs on a future-ready ERP platform that continues to evolve with their business. As they expand, NMT remains their trusted partner — fine-tuning systems, supporting new initiatives, and ensuring technology remains a driver of growth.