SUPPORT

ERP Support That
Works Like a Partner

At New Media Technology, we don’t just implement ERP systems—we stay
with you to make sure they deliver real, lasting value.

Your ERP is the operational core of your business. If it’s not supported properly, the entire engine
slows down. That’s why our support isn’t an add-on—it’s a core feature of what we deliver.

We treat ERP support as a partnership, not a helpdesk.

Why Our ERP Support Stands Out?

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Human-First,
Business-Led

No generic scripts. No offshore runarounds. You get direct access to ERP experts who know your data, your workflows, and what success looks like for your team.

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End-to-End Support

From implementation to scale-ups, upgrades, and transitions—we’re there the whole way. Support isn’t just for one phase of your ERP lifecycle, it’s for the beginning.

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Knowledge That
Empowers

We don’t just solve problems—we help you build the next steps. You’ll get clear answers, internal training, and strategic support that actually grows your internal capabilities.

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Feedback That Fuels
Progress

Your feedback doesn’t go blind—it shapes how we evolve. Every support note enables us to align ERP tools and services to your approach and what our clients really need.

ERP Support

Support That Sets
Us Apart

ERP vendors often treat support as a line item.
Neu Media Technology treats it as a competitive advantage.

When your ERP is fully supported, your business runs sharper, faster, and more confidently.

Looking for ERP support that actually supports you?

Let’s talk. You’ll see why our clients say it’s one of the best parts of working with us.

Contact Us →

Schedule an
Appointment

Click the button below to schedule an appointment with one of our experts. Please fill out the brief questionnaire to help us better understand your needs.

★ ★ ★ ★ ★
Trusted by 300+ clients

Get in Touch

Have a question or need assistance? Fill out the form, and a member of our team will be in touch shortly.

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Office Address
435 Orchard Road
411 Wisma Atria
Singapore 238877

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Email Address
inquiries@newmediatechnology.com

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Contact Number
T: +65-6701 8202
F: +65-6701 8201

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Frequently Asked Questions

What does New Media Technology do?
Neu Media Technology helps businesses improve efficiency by implementing customized ERP solutions built on Odoo. We combine software expertise with business strategy to deliver practical, scalable systems.
What industries do you typically serve?
We’ve delivered solutions for social services, healthcare, F&B, logistics, fitness, insurance, and employment sectors. Each project is tailored to the client's operational realities.
How long has NMT been operating?
We’ve been in business for over 15 years, delivering software engineering solutions and ERP projects across Southeast Asia, with deep experience since 2016 as an Odoo partner.
What makes NMT different from other ERP providers?
We don’t just install software—we understand your operations. Our team offers strategic insight, end-to-end delivery, dedicated support, and systems that evolve with your business.
Who are the key people behind NMT?
Our leadership team includes Nicholas Thiang (Managing Director), Steven Low (Customer Success), Sanat Panda (Team Manager – India), and Victor Tan (Business Development). Each brings domain experience and operational focus.
What solutions do you build on Odoo?
We cover CRM, Sales, Accounting, Inventory, HR, Case Management, Field Services, and custom vertical modules tailored to sector-specific workflows.
Can you build custom features for unique business needs?
Yes. We tailor modules and workflows to your specific requirements, whether you're managing consignment stock, client cases, or multi-location inventory.
Do you offer both Odoo Community and Enterprise editions?
Yes. We tailor modules and workflows to your specific requirements, whether you're managing consignment stock, client cases, or multi-location inventory.
What kind of documentation and training do you provide?
We deliver video recordings, screen-by-screen guides, editable SOP documents, and role-based training sessions. Your team gets tools for onboarding and long-term adoption.
Are your solutions compliant with Singapore regulations?
Absolutely. Our accounting and HR modules are IRAS-compliant and integrate with e-invoicing (Peppol), CPF, GST, and local payment gateways.
What’s your implementation process like?
We start with discovery and mapping your workflows, then configure, customize, and test the solution before go-live. Full training and support are included.
How long does an average implementation take?
It depends on complexity. Smaller setups can go live in weeks. Larger, multi-module deployments typically take a few months, including testing and training.
What kind of support do you offer after go-live?
We provide functional and technical support, post-launch monitoring, packaged support hours, and dedicated account managers. SLA-based response times are included.
How do you ensure system reliability and uptime?
Our systems maintain 99.95% uptime. We use proactive server monitoring, regular patching, encrypted connections, and access control protocols.
How do you ensure system reliability and uptime?
Our systems maintain 99.95% uptime. We use proactive server monitoring, regular patching, encrypted connections, and access control protocols.
Do you train staff after implementation?
Yes. We conduct role-based training, walkthroughs, live rehearsals, and offer ongoing support. Your team will have the tools to operate the system confidently.
How much does it cost to implement Odoo with NMT?
Costs vary by scope, modules, and support. We offer modular pricing, and some clients qualify for grants (like EDG or PSG). We’ll provide a custom quote after a quick consultation.
Are your services eligible for government grants?
Yes. We’re an approved vendor under Productivity Solutions Grannt (PSG) and Enterprise Development Grant (EDG). We can guide you through the application process.
Do you offer fixed or flexible support plans?
We offer both. Clients can purchase packaged support hours or opt for ongoing retainers, depending on their needs and project scale.
Can you help me evaluate if Odoo is right for my business?
Absolutely. We’ll conduct a discovery session to understand your pain points and help determine whether a custom Odoo deployment suits your goals.
How can I get started with NMT?
Reach out via our website, email, or phone. You can also book a consultation directly by contacting Victor Tan at victortan@neumediatechnology.com.