Customer Success Story - BQ Services (ServicePro)

 BQ Services Pte Ltd is a trusted name in Singapore’s appliance service and repair sector. Their operations span appointment scheduling, on-site servicing, spare parts management, and warranty tracking. As a compliance-heavy and customer-focused business, they needed more than just software — they needed a digital foundation that could scale with them and a partner who understood their operational realities.
 

The Challenge: Scaling with Efficiency and Traceability

As BQ Services expanded, so did the complexity of their workflows. Their biggest hurdles included:

• Job Sheet Tracking: Maintaining visibility from booking to invoicing.
• Appointment Management: Real-time monitoring of technician assignments across Singapore.
• Repair Details: Tracking spare parts usage and identifying replacement trends.
• Loan Equipment Tracking: Managing temporary equipment provided to customers.
• Warranty Tracking: Monitoring extended warranties sold through retail partners.

The challenge was clear: they needed a scalable ERP system that brought efficiency, transparency, and control to every part of their operations. 

The Solution: Odoo ERP, Tailored by NMT

Partnering with Neu Media Technology (NMT), BQ Services deployed a full-suite Odoo ERP system customized to their business needs. Our consultants worked closely with their team to map workflows, address regulatory requirements, and design a system that fit their day-to-day operations.

Key initiatives included:

• Jobsheet Automation: Linking appointments, inventory movement, and financial reconciliation.
• Technician Scheduling: Real-time assignment and tracking of field technicians.
• Repair Trend Analysis: Data-driven insights into spare parts usage and replacement cycles.
• Loan & Warranty Management: Custom modules to monitor loan equipment and extended warranties.

 

Empowering People, Not Just Systems

Technology alone doesn’t drive change — people do. To ensure adoption, we rolled out:

• Hands-on, scenario-based training aligned to real workflows.
• Guidance for edge cases and exception handling.

Change management support to build confidence and reduce disruption 

The Results: Control, Clarity, and Growth

With their new ERP foundation, BQ Services achieved:

• Operational Transparency across scheduling, jobsheets, and inventory.
• Efficiency Gains through streamlined service workflows.
• Data-Driven Insights with instant warranty partner reports and repair analytics.
• Scalability with a platform that grows as their business expands.

“With NMT, we didn’t just get software — we gained a strategic partner who understood our industry, our constraints, and our growth ambitions.”

Looking Ahead

Today, BQ Services runs on a future-ready ERP platform that continues to evolve with their business. As they expand, NMT remains their trusted partner — fine-tuning systems, supporting new initiatives, and ensuring technology remains a driver of growth.