Customer Success Story: Coleman Street Chamber LLP

 
Coleman Street Chamber LLC is a mid-sized law firm specializing in corporate and commercial law. Known for their meticulous client service and commitment to fast, accurate casework, the firm had grown rapidly over the past five years. With growth came challenges—managing increasing caseloads, streamlining internal workflows, and keeping client communication transparent. 

The Challenge: 

Before adopting LawSuite, Coleman Street Chamber faced:

• Fragmented systems: Case management, billing, and financial records were spread across disconnected tools, forcing staff to re-enter the same data multiple times.
• Time-intensive processes: Lawyers and paralegals spent hours manually updating case files, reconciling invoices, and preparing financial reports.
• Limited visibility: Partners lacked a clear, real-time view of case progress, firm-wide billing, and cash flow.
• Client demands: Corporate clients increasingly expected faster turnarounds and digital-first interactions.

The firm needed a solution that connected the dots—not just producing invoices, but ensuring every dollar billed flowed directly into their accounting books.

The Solution- NMT LawSuite

Coleman Street Chamber partnered with Neu Media Technology to implement LawSuite, a comprehensive legal practice management system designed specifically for law firms. Key modules deployed included:

• Case & Matter Management – centralizing all client files, correspondence, and deadlines in one place.
• Integrated Billing & Accounting – automating time capture, generating invoices, and instantly syncing all billing entries into the firm’s general ledger and financial records.
• Document Automation – reducing repetitive drafting work with customizable templates.
• Analytics & Reporting – providing partners with real-time insights into case progress, revenue, expenses, and team performance.

Neu Media Technology worked closely with the firm to migrate historical case data, integrate LawSuite with their accounting system, and train staff for smooth adoption.

The Results

Since implementing LawSuite, Coleman Street Chamber has seen measurable improvements:

• Faster case turnaround thanks to centralized matter management.
• Increase in billable hours captured through automated time-tracking.
• Seamless financial integration—billing entries flow directly into the firm’s books, reducing reconciliation errors and eliminating duplicate data entry.
• Reduction in administrative workload for paralegals, freeing them to focus on client-facing tasks.
• Improved client satisfaction due to quicker updates and transparent reporting.

One of the partners noted, “LawSuite has transformed how we operate. Our billing doesn’t just generate invoices—it goes straight into the books. That single change has saved us countless hours and given us absolute clarity on cash flow.”

 

The Results: Control, Clarity, and Growth

With their new ERP foundation, BQ Services achieved:

• Operational Transparency across scheduling, jobsheets, and inventory.
• Efficiency Gains through streamlined service workflows.
• Data-Driven Insights with instant warranty partner reports and repair analytics.
• Scalability with a platform that grows as their business expands.

“With NMT, we didn’t just get software — we gained a strategic partner who understood our industry, our constraints, and our growth ambitions.” 

Looking Ahead

With LawSuite as their backbone, Coleman Street Chamber is now exploring advanced modules like Client Portals and AI-assisted modules  to continue driving efficiency and improving client engagement.