BENEFITS
Solutions That Work for
Service & Repair Centres
Job Sheet Management System
Every repair starts with a structured job sheet—and ServicePro turns that into a command center. Capture customer details, device history, warranty partners, appointment times, and preset service fees in one place. Easily track loans, assign jobs, and create standardized records that keep your workflow clean and consistent.
Service Ticket Tracking & Repair Progress
Know exactly where every job stands. Track technician involvement, repair milestones, parts consumed, and live job status—all updated in real time. Built-in status flags and change history ensure that nothing slips through the cracks, even during peak volume.
Spare Parts Inventory Control & Billing
Every part counts. ServicePro ties spare part usage directly to each job sheet, so your inventory stays accurate and billing happens automatically. No more reconciling spreadsheets or chasing down missing parts. Get notified when stocks are low and generate reports on usage trends.
Full Audit Trail and Communication Logs
Service businesses live and die by accountability. With automatic audit trails, every edit, comment, and job update is recorded and time-stamped. Internal conversation logs provide context to decisions. Whether it's compliance, internal QA, or customer disputes—you’ve got the full story.
Invoicing and Accounting Integration
Your finance team will thank you. ServicePro integrates with existing invoicing systems to ensure that completed jobs trigger clean, accurate billing. It supports role-based approvals, generates PDFs, and syncs directly with bookkeeping tools—cutting down on admin and speeding up collections.
Built-In Reporting & Business Insights (new)
Turn operational data into real insights. ServicePro comes with built-in dashboards and analytics tools, so you can track turnaround times, job volumes, technician performance, inventory consumption, and profitability—without exporting to Excel or paying for another BI tool.
Solutions
Designed for How Service
Teams Actually Work
Onboarding & Support
That Works
Rolling out a new system doesn’t have to feel like open-heart surgery. With ServicePro, your team gets the tools, training, and backup they need to hit the ground running—and keep going.
SOP-Driven, Role-
Specific Training
We don’t just teach features—we train for real workflows. Every team member gets role-specific guidance, reinforced with detailed screen-by-screen manuals and editable SOP templates. Whether you're managing inventory, handling job sheets, or issuing invoices, your process is backed by structured, repeatable training.
ERP Onboarding
Support With Zero
Guesswork
Implementation comes with personalized walkthroughs, end-to-end system rehearsals, and shared documentation tailored to your setup. Sessions are recorded so new hires or future retraining are never a bottleneck. No one’s left figuring things out on their own
Efficiency That
Scales With Your
Team
In a high-volume, time-sensitive environment, visibility and control make all the difference. ServicePro helps repair centers and service teams automate job tracking, manage inventory, and keep customers informed—without adding complexity. With Neu Media Technology, you're not just adopting a system, you're upgrading to a more efficient, accountable, and scalable way of working