Customer Success Story: Dews Life Sciences Pte Ltd

Empowering Compliance, Traceability, and Business Growth with NMT & Odoo ERP

 When Dews Life Sciences Pte Ltd, a trusted name in the healthcare import/export and product development sector, needed a robust digital foundation to support their compliance-heavy operations, they turned to Neu Media Technology (NMT) for expert guidance. With a mission rooted in delivering safe, high-quality healthcare products, Dews Life Sciences required not just an ERP system, but a partner who could help align business operations with the rigorous standards set by the Health Sciences Authority (HSA).

The Challenge: Compliance, Traceability, and Ease of Use

Dews Life Sciences needed to bring their growing operations into a scalable ERP environment. Key areas of concern included:

• Tracking product shelf life accurately for customer advisory and stock rotation.
• Generating traceability reports instantly in compliance with HSA’s GMP standards.
• Managing a broad spectrum of operations — from sales, purchasing, and inventory to accounting — in a cohesive digital workflow.

Accommodating a workforce that required a simple, intuitive interface for daily operations, especially for infrequent yet critical processes.
 

The Solution: Strategic Onboarding with Odoo ERP

Partnering with NMT, Dews Life Sciences embarked on a full-suite Odoo ERP implementation. From the outset, our consultants worked closely with their team to understand the nuances of their product catalog and regulatory requirements. Together, we:

• Strategised product profiling in Odoo to unlock the full potential of built-in automation — streamlining inventory movement, expiry tracking, and financial reconciliation.
  
  
• Implemented a shelf life tracking mechanism, enabling their operations team to provide real-time updates on product viability to clients.
  
  

Designed a one-click HSA-compliant traceability report generation tool, ensuring regulatory preparedness without the manual overhead.

Training & Change Management: Building Confidence

Recognising the importance of user adoption, NMT went beyond a technical deployment. We delivered hands-on, tailored training sessions for their team, focusing on:

• Navigating the system confidently.
• Handling operational anomalies and rare-use workflows with ease.
• Creating an environment where team members felt empowered, not overwhelmed, by digital transformation.
  
  

The Result: Operational Clarity and Long-Term Growth

Today, Dews Life Sciences continues to grow with Odoo ERP at the heart of their business processes, and NMT remains their dedicated technology partner. The solution has not only ensured regulatory compliance and supply chain transparency, but also boosted their confidence in daily operations, giving them the peace of mind to focus on expansion and innovation.

“With NMT, we didn’t just get software — we gained a strategic partner who understood our industry, our constraints, and our growth ambitions.” 

Looking Ahead

As Dews Life Sciences charts new territories in the healthcare sector, NMT is proud to stand alongside them — supporting their vision, fine-tuning their systems, and ensuring their ERP infrastructure continues to evolve with their needs