Terms and Conditions

  1. TERM

This Agreement shall become effective upon the date the Client has sent a duly signed Acceptance form to Neu Media Technology LLP and shall remain in force and effect for the contract period specified in the Budget Proposal with the option to renew.

  1. RESPONSIBILITIES AND OBLIGATIONS

    1. Neu Media Technology LLP agrees to perform, on the Client's behalf, the services as outlined in the Solution Proposal of this Agreement.

    2. Client agrees to provide such details required to deploy and setup the Odoo system.

    3. Upon completion, Neu Media Technology LLP will maintain the product and retain the rights to the completed source code, develop upon, and redistribute the product.

    4. Neu Media Technology LLP retains full ownership of any customisation work done for the purposes of the project.

    5. Support does not cover operational support.

    6. Neu Media Technology LLP is not liable for any deficiency, fault or failure of products that have been indicated to be unreliable.

  1. FEES/CHARGES

    1. The Client agrees to pay Neu Media Technology LLP for its services at the rates set forth in Budget Proposal of this Agreement.

    2. The Client may request in writing that Neu Media Technology LLP implement modifications to the agreed services. Neu Media Technology LLP will be given reasonable time to comply with the Client's new requirements as well as to adjust the corresponding fees. Should more extensive work be required to meet the new program, the Client and Neu Media Technology LLP will agree on an appropriate timeline to begin.

    3. Total amount may be subjected to taxation policies of Singapore and/or additional fees from PayPal.

    4. Engineering Change Requests (ECR) are subject to 15% surcharge fees of the ECR budget.

    5. The client will be required to pay within 14 days of the issue of invoice. Failing to make payment within the stipulated time will be subject to a daily cumulative interest of 1% of the total project budget and eventual termination of the service subscription after 30 days.

    6. Issues raised outside office hours ( 9am to 6pm) will be subject to charges of S$180 or 1-hour subscribed support per hour block.

    7. Our standard rate for technical support is S$120/hr.

    8. Project delays incurred by the client are subject to cost assessment by NMT and may be chargeable at S$80 per day of delay.

    9. We retain the rights to change our rates/fees without prior notice.

    10. All quotations are subject to 30 days expiry from date of issue.

    11. Unless otherwise stated, projects with quoted value of less than USD 10,000 have immediate payment terms.

    12. For projects valuated above USD 10,000, unless otherwise stated, have payment terms that are milestone driven: 50% commencement, 35% UAT commencement (after training), and 15% on Handover.

    13. Unless otherwise stated, all solution proposals are cloud-hosted solutions as determined appropriate by NMT.

  1. CONTRACT RENEWAL

    1. This agreement is automatically renewed unless the Client signifies in writing the intention to terminate the contract or to renew it at a later time, ten (10) working days before the contract end date. All duties and responsibilities stated herein shall be carried over and remain in full force and effect for the duration of the service support.

    2. Any revisions to the Odoo System requirements must be made in writing by the Client to Neu Media Technology LLP. The subsequent addendum to the contract must be signed and agreed upon by the parties. Corresponding adjustments to the service fees may apply.

    3. Any termination of the contract prior to its expiration shall not entitle Client to any refund.

    4. All deposits and monies paid by Client shall be forfeited in favor of Neu Media Technology LLP in case of pre-termination or cancellation by the Client for any reason before the start of or during the deployment or service support period. Unpaid services already rendered by Neu Media Technology LLP during the campaign shall be immediately due and demandable.

    5. Subscription include technical support of up to 15 hrs annually. Technical support packages are available for additional support. Our technical support rates are at SGD 100/hr. Fees exclude miscellaneous costs related todeliveringon site support (e.g. transportation).

  1. TERMINATION

Upon the termination of this Agreement, all rights and obligations of each party under this agreement shall cease, except that:

    1. Legal rights arising out of a breach of any terms of this agreement will survive the termination of this agreement.

    2. The payment obligations under Budget Proposal will survive any termination of the agreement if, and to the extent, any fees have accrued or are otherwise due and owing from Client to Neu Media Technology LLP as of the date of termination of this agreement.

    3. Failure by Client to provide Neu Media Technology LLP with information and assistance within thirty (30) days from the date of payment constitutes termination of this Agreement, itsentailedservices and subscriptions.

    4. In the event the Client decides to terminate the project and/or the contract, the Client is to provide Neu Media Technology LLP 7 days notice in writing. Any payments made prior to the decision is not refundable. Work will cease and future fund disbursements will be terminated.

    5. Subscription services paid for related to Odoo Enterprise software licence is not refundable and will persist to the end of the subscribed period.
       

  1. CONFIDENTIALITY

Neu Media Technology LLP acknowledges that all information provided by the Client will or may be confidential, proprietary, or affected by competitive sensitivity, and will treat all of the information as confidential, disclosed to employees on a need-to-know basis only. At the Client's written request, Neu Media Technology LLP will return all copies of any written information when it no longer needs the information, excluding billing data and documentation.

  1. FORCE MAJEURE

Client expressly relieves Neu Media Technology LLP from liability for any failure to perform, hereunder, if such failure is due to causes beyond the control of such party, such as labor difficulties, acts of God, governmental action, war, fires, floods, epidemic, or the like.

  1. VENUE OF LEGAL ACTION

In case ofdispute arising out of or related to this Agreement, the venue for the filing of legal actions shall be the Courts of Singapore. The laws of Singapore shall govern the interpretation and enforcement of this agreement.

  1. NON-SOLICITATION

During the term of this agreement and for an indefinite period subsequent to the termination of this agreement, Client shall not, without the prior consent of Neu Media Technology LLP, directly, indirectly, or through any other party hire or solicit the services of any Neu Media Technology LLP employee. For any breach, Client shall pay an agreed penalty of US$50,000 for each employee.

  1. AMENDMENTS

This Agreement may be modified in writing if signed by the parties in interest at the time of the modification.